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Managing ChangeAny IT change or improvement strategy must ensure that the day to day operations continue to run as smoothly and as efficiently at possible. When a culture of continuous change is successfully achieved, it becomes part of the day to day operation. Effective IT service management is therefore an essential part of a comprehensive IT strategy. SMS can support organisations implementing ITIL or ISO standards, or using the CMMI for Services, to ensure effective IT Service Management. We can assist with issues of governance and compliance. Our practical approach and ability to minimise the time taken on data collection, analysis and appraisal ensures the minimum disruption to your essential business operations, supporting best practice in IT Service Management. Implementing ITIL and ISO20000 compliance
SMS can quickly assess your organisation's current level of compliance with ISO 20000, to identify the gaps that need to be addressed in order to achieve ISO certification. Our consultancy team provide coaching, mentoring, training and consultancy support to achieve ISO20000 certification, and to support the implementation of ITIL and/or CMMI for Services. IT GovernanceIntegrated GovernanceAll large organisations depend on software-intensive systems. Governance of IT is as vital to the business as the governance of any other a key asset. Whoever is responsible for IT Governance should have a thorough understanding of the size and capability of the organisation’s IT - see Quantifying the Current State. IT governance may be the “burning platform” which acts a a driver for change. SMS can help organisations avoid dysfunctional measurement techniques and design IT governance mechanisms to meet the enterprise's objectives and performance goals. Lean management of the software development process encourages integrated delivery, avoiding “silos” – departments and/or project teams working in isolation, unconnected with the delivery of value to the business. Strategic Governance
Effective IT governance typically requires fewer mechanisms to support it. It does however required a good level of understanding by senior managers of the role and value IT delivers to the organisation, and an integrated, strategic approach to IT Management. SMS can provide overviews, briefings, workshops and learning breaks for executive and senior managers on best practice in strategic IT management. Presenters, coaches and trainers are experienced executives, managers, practitioners, or subject-matter experts drawn from our own consultancy team and those of our partner organisations. Measures of success.Quantitative management of information systems allows the Board to evaluate IT in the same way as it evaluates other company assets. SMS are the recognised experts on IT measurement, and how this can be applied to better management of information systems. Communication.SMS provides comprehensive mentoring to assist organisations communicate goals – documentation, configuration management, project planning and management using techniques such as visible metrics and integrated teams. Our knowledge transfer programmes for the necessary tools and techniques provide learning opportunites for all stakeholders in IT governance. This also applies to implementing any programme, or aspect, of software improvement (eg improving estimating technqiues.). SMS Services in this area include:
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All Trademarks Acknowledged
Compliance with ISO 20000 Service Management standard is becoming the standard requirement for suppliers bidding for public service contracts.
SMS can help you review and evaluate existing governance mechanisms, design and implement a value-focussed system of quantitative management related to company strategy.